Downtown Doral Event Terms and Conditions

Effective Date: March 12, 2024

These Terms and Conditions (“Terms”) govern your use of the DowntownDoral.com event ticketing system (the “System”). By accessing or using the System, you agree to be bound by these Terms.

1. User Agreement

You must be at least 18 years old to use the System.

2. Ticket Purchases

By purchasing a ticket to The World of Nutcracker, you agree to the terms below:

ALL SALES ARE FINAL

All ticket and merchandise sales are final and may not be refunded or returned.

TICKET TRANSFER POLICY

Tickets may be transferred at the purchaser’s discretion. However, the event organizer is not responsible for tickets that have been redeemed by individuals other than those authorized by the ticket purchaser. To transfer a ticket, there is no need to notify the event organizer. Simply provide the new ticket holder with a copy of your digital ticket.

ON-SITE PARKING

Parking is available in the immediate vicinity around the event for a fee. However, due to limited parking, ride sharing is strongly encouraged. By parking in any of the garages or lots, visitors must comply with the posted policies and rules to avoid being towed.

NO-SHOW POLICY

Attendees are strongly encouraged to be present on site at least 30 minutes prior to their scheduled entry to the experience. Those arriving after their scheduled time, or on entirely different days will not be allowed to enter the experience due to capacity constraints. All ticket sales are final and there are no refunds.

RAINY DAY POLICY

The World of Nutcracker cannot operate during precipitation. Should the event be closed due to rain, thunder, or lightning, the attendee’s ticket will be automatically moved to the same time slot on the following Monday. If visitors are unable to attend their time slot on the assigned day, they may ask to be reassigned to another time slot on an available day by emailing the organizer at [email protected]. The event organizer is not responsible for any lack of availability on the visitor’s preferred day of attendance.

WARRANTY DISCLAIMER

The event organizer makes no warranties, express or implied, regarding the event, including but not limited to the quality, condition, or suitability of the event for any particular purpose. All tickets are sold “as is” and “as available.”

LIABILITY DISCLAIMER

The event organizer is not responsible for any loss, injury, or damage sustained by the ticket holder.

USE OF PERSONAL INFORMATION

By attending The World of Nutcracker, you consent to the collection and use of your personal information by the event organizer for advertising and promotional purposes. This may include, but is not limited to, the use of your name, likeness, and any photographs or videos taken during the event. The event organizer may share this information with third-party partners for marketing and promotional activities.

EVENT CONDUCT POLICY

To ensure a safe and enjoyable experience for all attendees, the event organizer reserves the right to remove any individual from the event premises for unruly or disruptive behavior. This includes, but is not limited to:

  • Physical or verbal abuse towards other attendees, staff, or performers
  • Intoxication or substance abuse
  • Vandalism or destruction of property
  • Non-compliance with event rules and regulations

In the event that an attendee is removed for unruly conduct, their ticket will be forfeited, and no refund will be issued. The event organizer is not responsible for any costs incurred by the attendee as a result of their removal.

PROHIBITED ITEMS POLICY

To ensure the safety and security of all attendees, the event organizer strictly prohibits the following items from being brought into the event premises:

  • Firearms and ammunition
  • Explosives and fireworks
  • Knives and other sharp objects
  • Illegal substances and drugs
  • Alcoholic beverages (unless purchased on-site)
  • Hazardous materials and chemicals
  • Any other items deemed dangerous or inappropriate by event security

By attending the event, you agree to comply with this policy and any instructions given by event staff and security personnel. Failure to comply may result in removal from the event and forfeiture of your ticket.

REPORTING UNRULY OR SUSPICIOUS ACTIVITY

Attendees are encouraged to report any instances of unruly behavior to event staff immediately. The event organizer will take appropriate action to address the situation and ensure the safety and enjoyment of all attendees.

3. Event Information

  • Event details, including dates, times, locations, and descriptions, are provided by the Downtown Doral Events Team and may be subject to change.
  • DowntownDoral.com is not responsible for any errors or inaccuracies in event information.

4. System Availability

DowntownDoral.com does not guarantee the continuous or uninterrupted availability of the System.

5. User Conduct

You agree to use the System only for lawful purposes and in accordance with these Terms. You are prohibited from:

  • Interfering with the System’s operation or functionality.
  • Attempting to gain unauthorized access to the System or any other accounts or computer systems.

6. Disclaimer of Warranties

The System is provided “as is” and without warranties of any kind, express or implied. DowntownDoral.com disclaims all warranties.

7. Limitation of Liability

DowntownDoral.com shall not be liable for any damages arising out of or related to your use of the System, including, but not limited to, direct, indirect, incidental, consequential, or punitive damages.

8. Termination

DowntownDoral.com may terminate your access to the System at any time for any reason.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Florida in the United States of America.

10. Entire Agreement

These Terms constitute the entire agreement between you and DowntownDoral.com regarding your use of the System.

11. Severability

If any provision of these Terms is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall remain in full force and effect.

12. Contact Us

If you have any questions about these Terms, please contact us at: [email protected]